Growth & Acquisition

Growth & Acquisition

Targeting everyone is a strategy for no one

Targeting everyone in the early stage is not an ambitious go-to-market strategy — it is the absence of one. It produces a product adequate for many use cases and excellent for none. A product that tries to serve every customer serves no customer well enough to generate the word-of-mouth, retention, and referral that early growth requires.

Growth & Acquisition

Your first channel has a ceiling

The channel that gets your first ten customers is almost never the channel that gets you the next hundred. Founders who optimize the first channel past its natural ceiling are not scaling — they are defending comfortable ground while the window for building the next channel closes.

Growth & Acquisition

The gap between renewal and referral

The difference between a customer who refers your product and one who merely renews it is not satisfaction. It is whether the product created a moment specific and valuable enough that they can describe it to someone else in a single sentence. Referral requires a story. Renewal does not.

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