Last updated: 10.5.2025
Validating your SaaS idea starts with talking to potential users — but effective interviews require more than just good questions. From recording tools to transcription services and analysis platforms, the right user interview tools can make your interview process smoother, more accurate, and easier to scale.
In this post, we’ve compiled a comprehensive list of tools that support every stage of a SaaS validation interview, from capturing conversations to turning insights into action.
Interview Recording Tools
Interview recording tools
| Tool name | What it does | Best for | Pricing |
|---|---|---|---|
| Zoom | Video/audio conferencing with recording. | Remote interviews, team discussions | Free account available, Paid from ~15 €/month |
| Google Meet | Browser-based video conferencing. | Free remote interviews, casual. | Free for Google users, paid starts frmo ~6.80 €/month |
| Riverside.fm | Studio-quality audio/video recordings with local tracks. | High-quality remote interviews | Free plan available, paid plan starting from ~$15 |
| Zencastr | Web-based podcast and interview recording tool. | Podcasts or remote interviews needing high audio quality | Free 14 day trial, paid plans starting from ~$18/month |
| Easy Voice Recorder (Android) | Capture interviews simply with audio tool | Quick interviews, even ad hoc | Free version available with ads. Paid version about $5. |
Transcription tools
Transcription tools
| Tool name | What it does | Best for | Pricing |
|---|---|---|---|
| Otter | An AI meeting agent. | Get automated meeting notes and summaries with action items. | Free plan available, paid plans start from $30/month |
| Rev | Transcription, recording, and tailored summaries. | Transform discovery materials into key points with linked timestamps to the verified transcript. | Free plan available, paid plans start from $14.99/month. Alternatively human or AI transcriptions available per minute. |
| Trint | Speech to text transcription | Video & audio, can automatically detect 30 languages. | Paid plan staring from 73 €/month. |
| Klang.ai | Transcribe interviews, get insights from the documents | When you need GDPR compliance, encryption and 2FA. | Free plan available. Paid plan starts from 40 €/month. |
Interview analysis
| Tool name | What it does | Best for | Pricing |
|---|---|---|---|
| Dovetail | Use AI to uncover insight from customer data. Semantic searchm, thematic classification. | When you have a lots of data and want to summarice it in insights or ask from the data. | Free plan available. Paid plans start from $39/month |
| Aurelius | Tag, and create insights from user research data. | User analysis, product teams. | $79/month |
| AQUAD | Analysis for qualitative data | Teams who are seeking an open source option. | Free |
| Quirkos | Qualitative analysis software | Research grade tool | Commercial plan starts from $23/month |
These are some common user interview tools that can be used to validate the problem you’re solving for your users. As your SaaS idea evolves, choosing the right tools can save you time, ensure better data quality, and help you uncover insights that truly matter. Whether you’re just starting out or scaling your research, the right combination of recording, transcription, and analysis tools will make your validation process faster, more structured, and more actionable.
Keep this list bookmarked — we’ll continue to update it as new tools emerge and existing ones evolve. And if you’ve discovered a tool that’s helped you during interviews, feel free to share it with us!
